Grievance Scorecard for Nov 2024
SN | Recieved From | Pending for last month | Recieved this month | Resolved in this month | Total Pending |
1 | Directly from Investors | 0 | 0 | 0 | 0 |
2 | From SEBI Scores | 0 | 0 | 0 | 0 |
3 | Any other source | 0 | 0 | 0 | 0 |
TOTAL | 0 | 0 | 0 | 0 |
Monthly disposal of complaints
SN | Month | Carry Forward from last month | Recieved | Resolved | Total Pending |
1 | April 24 | 0 | 0 | 0 | 0 |
2 | May 24 | 0 | 0 | 0 | 0 |
3 | June 24 | 0 | 0 | 0 | 0 |
4 | July 24 | 0 | 0 | 0 | 0 |
5 | Aug 24 | 0 | 0 | 0 | 0 |
6 | Sept 24 | 0 | 0 | 0 | 0 |
7 | Oct 24 | 0 | 0 | 0 | 0 |
Previous Year disposals of complaints
SN | Year | Carry forward from previous year | Recieved | Resolved | Total Pending |
1 | FY2022-23 | 0 | 0 | 0 | 0 |
2 | FY2023-24 | 0 | 0 | 0 | 0 |
Compliance Audit Status
SN | Financial Year | Audit Status | Remarks |
1 | FY2022-23 | Completed | Nil |
2 | FY2023-24 | Completed | Nil |
Grievance Redressal Policy
Objective: To ensure a smooth and efficient system to deliver the best and most honest service to the client by ensuring quick and effective resolution of client complainants This policy document is to enable to put in place an effective and suitable mechanism for receiving and addressing complaints from investors with specific emphasis on resolving such complaints fairly and expeditiously.
The Adviser will treat all the complaints efficiently and fairly without any bias. Complaint or grievance is “an expression of dissatisfaction” made by the Investor related to the services of the Adviser in respect of the any of the transaction undertaken by Adviser in its capacity as an Investment Advisor. This however needs to be differentiated from matters like general feedback, enquiry, etc. Client/ Customer shall mean client/ customer with valid letter of engagement. Redressal can be defined as a process or action resulting in giving solution to the problem faced by an Investor.
Guiding Principles
· Transparency: The “Investor” to be provided with information regarding the channels to convey and resolve their issues. In addition, if the resolution is expected to take longer time, same should be communicated to the Investor.
· Accessibility: The Company will enable the Investors to communicate their complaints/issues and avail redressal services through multiple channels.
· Escalation: Information on the process of escalation of complaints to higher level in case the Investor is not satisfied with the resolution provided by the current person handling the same.
Grievance Redressal Process
The 1st options or channels available to Investors for registering their complaints are as follows:
- E-Mail: Investors can log their complaint or escalate the investor grievance to an email id: arunmathur@dhantripti.com
- Mobile No. of advisor: 9910253723
Resolution of Complaints:
All complaints received shall be recorded internally including how the same has been resolved, time for Response, general Turn Around Time (TAT) for response to complaint is (from the receipt of the valid complaint in writing/email) and not more than as follows.
Investment Advisory related – 10 working days
Legal notices – 30 working days
Cases involving third party- 30 working days.
Fraud related – 45 working days.
All other cases- 30 working days.
Scores related- as specified by the regulator from time to time.
Note: The above TAT can change depending upon the nature and complexity of complaint
- Escalation of Complaints to SEBI Complaints Redress System (SCORES) and Online Dispute Resolution Portan (ODR)
In case, investor is not satisfied with our response, he /she can lodge his / her grievances with SEBI at website for SEBI Complaints Redress System (SCORES) http://scores.sebi.gov.in or by downloading mobile application using link https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330. he /she can also lodge his / her grievances with SEBI at ODR Portal website https://smartodr.in/login. For detailes regarding ODR mechanism investors can refer to SEBI Circular SEBI/HO/ OIAE_IAD-1/P/CIR/2023/131 dated 31.07.2023 availabel on SEBI Website. He / she may also write to any of the offices of SEBI.
SEBI maintains SCORES and ODR which is a web based centralized grievance redressal system of SEBI. Investors can lodge their grievances / complaints through the SCORES & ODR vide link available above and on the SEBI website. SCORES & ODR enables investors to lodge and follow up their complaints and track the status of redressal of such complaints online from the above website from anywhere. Investors can also lodge grievances / complaints in physical form at any of the offices of SEBI. Such grievances complaints would be scanned and uploaded in SCORES & ODR for processing. For any queries, feedback, or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575. Investor may also note the following details of Lucknow regional office: SEBI 3rd Floor, Eldeco Corporate Chambers-II, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010 – Tel: +91-522-6005226, E-mail : lucknow-lo@sebi.gov.in
Warnings and Disclosures:
“Investment in securities market are subject to market risks. Read all the related documents carefully before investing.” “Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors”
Clients can raise their complaints to persons as per following details:
Details of Desigination | Person Person Name | Address | Contact No | Timing | |
Customer Care | Arun Mathur | Flat 803, T-38 Lotus Espacia Sector-100 Noida-201301 | 9910253723 | arunmathur@ dhantripti.com | 10AM-6PM |
Compliance Office | Arun Mathur | Flat 803, T-38 Lotus Espacia Sector-100 Noida-201301 | 9910253723 | arunmathur@ dhantripti.com | 10AM-6PM |
Proprietor | Arun Mathur | Flat 803, T-38 Lotus Espacia Sector-100 Noida-201301 | 9910253723 | arunmathur@ dhantripti.com | 10AM-6PM |